Get Help
If you're experiencing any issues with our applications or have questions, we're here to assist you. Our support team is committed to providing you with the best possible experience.
📧 Contact Support
Email: runonce17@gmail.com
Please include the following information when contacting us:
- Your email address
- App name and version
- Device type and operating system
- Description of the issue or question
- Screenshots (if applicable)
Frequently Asked Questions
How do I report a bug or issue?
Please send an email to runonce17@gmail.com with a detailed description of the issue, including steps to reproduce it, your device information, and any relevant screenshots.
How long does it take to receive a response?
We aim to respond to all support inquiries within 24-48 hours during business days. For urgent issues, please mark your email as "URGENT" in the subject line.
Can I request a feature?
Absolutely! We welcome feature requests and suggestions. Send us an email with your ideas, and we'll consider them for future updates.
I'm having trouble with in-app purchases
If you're experiencing issues with purchases, please contact us with your purchase receipt or transaction ID. We'll help you resolve the issue promptly.
How do I update my app?
Updates are typically available through the App Store (iOS) or Google Play Store (Android). Make sure you have automatic updates enabled, or manually check for updates in your device's app store.
Privacy & Security
We take your privacy and security seriously. All user data is handled in accordance with our privacy policy and industry best practices.
If you have concerns about privacy or security, please contact us immediately at runonce17@gmail.com.